Are returns or exchanges allowed?
Returns are not allowed on Makuake. When you pre-order a product, you are essentially agreeing to support and be part of the Maker’s journey in creating the product.
Most of our Makers are individuals or small teams that rely on the Makuake community to bring their products to life. The pre-orders allow the Makers’ certainty to deliver the product as promised.
If you’d like to request an exchange, please check this page.