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About Makuake

  • What is Makuake?
  • How is Makuake related to Japan?
  • How can I apply to be a Maker?
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Products and Pre-ordering

  • Is it possible for a product to get cancelled or fail?
  • How does Makuake decide what products get listed on the site?
  • How can I be notified of a Coming Soon product’s progress?
  • Can I cancel a pre-order?
  • What happens when a product’s pre-order period is over?
  • How can I ask questions directly to the Maker?
  • What happens if a project is delayed?
  • How do I stay updated on the projects I'm supporting?
  • Why do some products have an end date (“days left”)?
  • What does "all or nothing" mean?
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Payment, Returns & Exchanges

  • Which payment methods are accepted?
  • Are returns or exchanges allowed?
  • How do I request an exchange?
  • How do I pre-order?
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Shipping

  • How are products shipped?
  • What countries do you ship to?
  • What is the shipping fee?
  • How can I change my shipping address?
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Shipping Destination

You are currently shipping to International and your order will be billed in USD $

  • Australia
    AUD A$
  • Austria
    EUR €
  • Belgium
    EUR €
  • Brazil
    BRL R$
  • Canada
    CAD C$
  • Czech Republic
    CZK Kč
  • Denmark
    DKK DKK
  • Finland
    EUR €
  • France
    EUR €
  • Germany
    EUR €
  • Greece
    EUR €
  • Hong Kong
    HKD HK$
  • India
    INR ₹
  • Indonesia
    IDR Rp
  • Ireland
    EUR €
  • Italy
    EUR €
  • Korea
    KRW ₩
  • Malaysia
    MYR RM
  • Netherlands
    EUR €
  • New Zealand
    NZD NZ$
  • Norway
    NOK kr
  • Philippines
    PHP ₱
  • Portugal
    EUR €
  • Singapore
    SGD S$
  • Spain
    EUR €
  • Sweden
    SEK kr
  • Switzerland
    CHF CHF
  • Taiwan
    TWD NT$
  • Thailand
    THB ฿
  • United States
    USD $
  • United Kingdom
    GBP £
  • United Arab Emirates
    AED د.إ
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