Click here to apply to sell on Makuake Japan
  • All Products
    • Explore all
      • Home & Living
      • Fashion
      • Technology
      • Craftworks
      • Health & Fitness
      • Outdoors & Travel
Makuake, Inc.
    Categories
  • Home & Living
  • Fashion
  • Technology
  • Craftworks
  • Health & Fitness
  • Outdoors & Travel
My Wishlist
Login

Help center

About Makuake

  • What is Makuake?
  • How is Makuake related to Japan?
  • How can I apply to be a Maker?
Show less See all articles

Products and Pre-ordering

  • Is it possible for a product to get cancelled or fail?
  • How does Makuake decide what products get listed on the site?
  • How can I be notified of a Coming Soon product’s progress?
  • Can I cancel a pre-order?
  • What happens when a product’s pre-order period is over?
  • How can I ask questions directly to the Maker?
  • What happens if a project is delayed?
  • How do I stay updated on the projects I'm supporting?
  • Why do some products have an end date (“days left”)?
  • What does "all or nothing" mean?
Show less See all articles

Payment, Returns & Exchanges

  • Which payment methods are accepted?
  • Are returns or exchanges allowed?
  • How do I request an exchange?
  • How do I pre-order?
  • Show less See all articles

Shipping

  • How are products shipped?
  • What countries do you ship to?
  • What is the shipping fee?
  • How can I change my shipping address?
Show less See all articles
Need more help? Submit a request below.
Contact Makuake
Add file  or drop files here

Be the first to know

New products launch every week, directly from Japanese local makers!

By subscribing, you agree with our Term and Conditions and Privacy Policy. To opt-out, click unsubscribe at the bottom of our emails.
  • Company
    • About Us
    • Terms & Conditions
    • Privacy Policy
    • Cookie Policy
  • Support
    • Need help?
Ship to: Other Locations
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • India
  • Indonesia
  • Ireland
  • Italy
  • Korea
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United States
  • United Kingdom
Copyright © Makuake, Inc. 2023. All rights reserved.