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About Makuake
What is Makuake?
How is Makuake related to Japan?
How can I apply to be a Maker?
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Products and Pre-ordering
Is it possible for a product to get cancelled or fail?
How does Makuake decide what products get listed on the site?
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Can I cancel a pre-order?
What happens when a product’s pre-order period is over?
How can I ask questions directly to the Maker?
What happens if a project is delayed?
How do I stay updated on the projects I'm supporting?
Why do some products have an end date (“days left”)?
What does "all or nothing" mean?
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Payment, Returns & Exchanges
Which payment methods are accepted?
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Shipping
How are products shipped?
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What is the shipping fee?
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